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Get the communication skills you need for career success
More and more companies now require that their IT professionals have strong communication and customer service skills. Gaining these soft skills is such a critical component of IT that the new CompTIA A+ exams include a significant number of questions on this subject. This unique book prepares you for the exams and beyond as it delves into the issues that you′ll face in corporate, retail, and remote support environments.
How do you deal with angry customers? How do you prioritize? The book presents over fifty scenarios depicting typical workplace situations, possible responses and appropriate solutions to guide you. With this approach, you′ll gain valuable insight into becoming a team player and learn strategies to communicate more effectively with coworkers and customers.
In this book you′ll learn how to:
Deal with an angry customer and best resolve the situation
Handle any problem while conveying strong professional and ethical behavior
Understand some of the most difficult aspects of human interaction
Learn how to manage by using fundamental leadership skills, including discipline, delegation, and mentoring
Express yourself using active and passive communication
Communicate in a multicultural environment
Offer either direct or indirect explanations when responding to an issue
Prepare for the soft skills questions on the CompTIA A+ exams
Les informations fournies dans la section « A propos du livre » peuvent faire référence à une autre édition de ce titre.
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EUR 3,66
Vers Etats-Unis
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Description du livre paperback. Etat : New. Language: ENG. N° de réf. du vendeur 9780470126356
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Description du livre Paperback / softback. Etat : New. New copy - Usually dispatched within 4 working days. Get the communication skills you need for career success with this unique book. Preparing you for exams and beyond, the valuable content delves into the issues that you ll face in corporate, retail, and remote support environments. N° de réf. du vendeur B9780470126356
Description du livre Etat : new. N° de réf. du vendeur 45548ea31ce0153c474faeaccb2e80a1
Description du livre Paperback. Etat : Brand New. 1st edition. 240 pages. 9.00x7.25x0.50 inches. In Stock. N° de réf. du vendeur __0470126353